Webex Calling

A modern and complete
business phone system.

User enjoys Webex Calling on the go

Future-Proof Your Business with Cloud Calling Now

To support hybrid work, businesses must embrace complete digital transformation by updating on-premises phone systems to cloud calling.

Webex Delivers Leading UCaaS Solution

Gartner names Cisco a Unified Communications as a Service leader for Webex for the 4th consecutive year. See why.

Enterprise grade calling for businesses of all sizes.

Webex Calling delivers powerful innovation to scale and grow your business.

Person outside having a voice call on mobile device

Anytime, anywhere communications

With the ability to make and receive calls across any device, your teams have the freedom to work from the office, at home, or even on the go.

Person at desk using desktop device for a video call

One powerful collaboration experience

Webex combines calling, meetings, messaging, and team collaboration capabilities into one easy-to-use solution that empowers teams of all sizes to get work done.

Busy looking worker at desk with mobile phone, desk phone, keyboard, and mouse

Simple management and administration

The control you need, with the simplicity you expect. Get an intuitive interface for IT administration, and a self-care portal that gives users control over basic settings and preferences.

Person in warehouse/stock room using mobile device to work or message

Flexible cloud migration

Transition your organization to the cloud at your own pace with synchronized directory and dial plans that allow for mixed cloud and on-premises networks.

Empower any employee to deliver exceptional customer experience

Strengthen customer relationships with powerful tools available with Webex Customer Experience Basic and Essentials.

Voice Queues
Voice Queues
Voice queues deliver a complete call center experience and are included with Webex Calling out of the box, for no additional fee.
Caller Greetings
Caller Greetings
Greet callers with welcome and personable messages that can be customized with holiday and night schedules, forwarding rules, and announcements.
Request Callback
Request a call back
Eliminate frustrating wait times by providing callers with an estimated wait time and easy options to request a call back.
Call Routing
Call Routing
Select from flexible priority or skills-based routing options to quickly direct callers to available agents.
Webex App
Elevate any Webex Calling user to deliver exceptional customer experience with tools built in to the Webex App. Select queues, lines, and make every call more productive with CRM-integrated screen pops.
Multi Call
Multi call window
Manage high call volume across multiple lines and queues from the multi call window, a compact window that's always available when you need it.
Calling MSFT
Webex Calling for Microsoft Teams
Empower Teams users to enhance the customer experience with our native Webex Calling integration. Access Webex Calling tools directly from the Teams interface, and manage lines and queues from the multi call window.
Noise Removal
HD Voice
Make every conversation crystal clear with our industry-first HD Voice technology that eliminates background noise and improves audio quality on both ends of the call, so you can focus on what matters.
Supervisor Desktop
Supervisor Desktop
Our new supervisor desktop provides immediate insight into agent activity across queues. Supervisors can quickly see the state of agents and add or remove agents from queues to accommodate for fluctuations in the call volume.
Agent Assistance
Agent Assistance
Supervisors can assist agents with Webex Messaging, or barge, monitor, or whisper into calls for training, coaching, or customer assistance.
Supervisor Analytics
Supervisor Analytics
The supervisor desktop provides visibility into queue and agent KPIs, and graphical representations of key data like bounced and abandoned calls. These real-time and historic analytics enable supervisors to make data-driven decisions to enhance and optimize the overall customer experience.
Attendant Console
Attendant Console
Attendant Console provides receptionists, attendants, and operators with a single interface to easily manage a high volume of incoming calls. This powerful experience is built right into the Webex App to boost your productivity and work efficiency.
Call Controls
Call Controls
Quickly connect callers with easily accessible call controls and visibility into current, parked, and conference calls.
See the presence of key colleagues, favorites, personal contacts, and your call history, so you always know who's available to take a call.
Voice Queues
Voice Queues
See call activity and KPIs for your voice queues, including max waiting time, average call duration, and average call time.

Enterprise-grade calling in the palm of your hand.

Webex Calling delivers the most complete portfolio of mobile calling solutions for any work style or worker role.

Available globally in over 140 markets worldwide.

Person outside wearing headphonse using phone to work/collaborate

Aragon Research Globe™ Leadership

Webex is again positioned as an industry leader for unified communications and collaboration (UCC).

Zero downtime with survivability options for any deployment

Webex Calling survivability ensures calling is always available.

Dedicated Instance.
Make it your own.

Customize your experience with
enterprise-grade features and
carrier-grade reliability.

Build off familiar UCM experiences Safeguard the user experience with updated clients, devices, and endpoints for every hybrid work situation—from room devices, to desktops and headsets.
Streamline workflows and processes Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange.
Maximize control with a dedicated cloud service It's your cloud service. Coordinate integrations and upgrade schedules on your time.

The cloud calling market leader.

The right calling plans for your organization.

Choose from a wide range of flexible cloud calling plans and services for local and international calls.

Person outside at a table working/conferencing on laptop

Experience more from Webex.

Get the most complete collaboration solution.