Webex for Healthcare
Transform healthcare outcomes with AI
Webex is here to help you transform patient experience, care team efficiency, and operations management with a single, AI-powered platform.
Patient Experience
Improve quality of care and drive patient satisfaction.
From coordination to critical care—Webex has you covered.
Improve virtual care
Access timely diagnosis and treatment information from home using Webex Instant Connect's seamless integration with Electronic Health Records (EHR) systems. Schedule virtual visits, teleconsultations, and more with just one click—no app installation or extra logins needed. Streamline telehealth workflows—including automated patient identification—and reduce wait times and treatment delays with on-demand video consultations for urgent care.
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Deliver outstanding patient service
Make customer support interactions delightful by empowering agents to access patient history, contextual information, and AI-suggested responses in real-time. Webex Contact Center facilitates swift handoffs or recommendations on follow-up actions, accelerates resolution, and enables proactive, personalized steps that enhance patient satisfaction.
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Enhance digital front door experience
Streamline patient experience through personalized self-service and seamless interactions across channels, covering scheduling, billing, and responsive documentations. Webex Connect supports the entire care journey including proactive, automated, two-way appointment reminders, patient-led booking interactions, consultations, prescription refills, follow-ups, test results, and more!
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Care Team Efficiency
Optimize care every step of the way with Webex.
Transform healthcare delivery while prioritizing care team wellbeing and retention.
Enhance healthcare delivery
Improve care team efficiency with one-click-join for consultations, crystal clear audio and video, and automated notetaking—all through Webex Suite—while simultaneously maximizing time spent with patients, increasing daily patient capacity, and enhancing care delivery. Expedite patient-care decisions with enhanced sharing capabilities and centralized collaboration through both the Webex app and multi-screen Webex Room Devices setups.
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Increase care team retention
Enhance your care team’s work-life balance by using Webex Instant Connect to minimize travel time with virtual rounding and telehealth solutions. Promote wellbeing for customer support teams through AI-powered insights and real-time alerts for initiating breaks at appropriate times.
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Empower your care team
Leverage the Webex Suite’s video messaging and screen recording features to implement top-tier onboarding and training methods that augment the care team's skillsets and improve coordination between local and larger hospitals, helping ensure optimal patient care. Advance learning, professional development, and innovation through medical conferences powered by Webex Webinars and Webex Events, or use Webex Expert on Demand to enable specialist surgeons in one country to collaborate with surgeons operating real-time in other locations–particularly in remote areas.
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Operations Management
Redefine healthcare efficiency.
Supercharge healthcare operations with a reliable, secure, and responsible platform.
Reduce Did Not Attend (DNAs) rates
Reduce operating costs and decrease missed critical care follow-ups, no-shows, or cancellations using Webex Connect’s reminders and convenient scheduling options that seamlessly integrate with healthcare systems, such as an EMR.
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Minimize downtime
Provide unmatched availability with Enhanced Survivability for Dedicated Instance that leverages a local node to preserve reliability—including call control, PSTN connectivity, and third-party integrations—if your organization loses its network connection due to an unforeseen event like a natural disaster.
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Reduce complexity and cost
Scale with a unified Webex platform that’s easy to implement, deploy, and manage through Control Hub, eliminating the need for multiple vendors and disjointed point solutions such as communication, health management, and administrative tools or apps.
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Deliver high level of security
Rest easy with industry-leading security measures that Webex employs, including zero trust end-to-end encryption, identity verification, data privacy, built-in security controls and data loss prevention—all backed by Cisco Responsible AI principles to help safeguard patient and healthcare data.
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Organizations are revolutionizing healthcare.
Success for us is resilience and connectivity so that we can continue to operate. With Webex, we supported remote work almost overnight.
Webex Calling has allowed our employees to log into the application wherever they are; it’s a quick sign-on, quick login, and they’re available to take calls right away.
HowRU is customized for busy hospitals. Family and patients can connect very easily and flexibly. The patient care experience is improved through the connection and support of family.
Webex has greatly improved our overall communication process,” he said. “We can interact with people digitally, more frequently, and more efficiently.
We can connect directly from the operating room to the conference room and beyond internationally. It can give students an invaluable, real-time view of challenging or interesting cases.
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